is a ServiceNow managed service that fits right into your existing operations and: 

Why managed services?

Less churn

$25 – $50K

Annual savings in in-house costs per team member

$20 – $40K

Recruiting fees saved per candidate

Better value

1.5 – 3x

Increase in velocity

20 – 40%

Backlog reduction

Reduces tech debt

< 5%

Technical Debt Ratio

(Remediation Cost / Development Costs) x100

Stay ahead

25 – 35%

Faster upgrades


Additional plug-ins deployed per upgrade

20 – 50%

Increased use of already licensed platform capability

Business vision

  • Technology-agnostic strategy
  • Process redesign
  • Solution design
  • Capability maturity models
  • B2B • B2C • Bock Office service design

Spark covers what you need and expect, as well as roles and services not commonly available with ServiceNow managed services

Immediate Bug Fixes



Complex Applications

Longer Term Projects

Technical Architecture

Consulting / Planning / Roadmap

ID and Remediate Tech Debt

App Rationalization

Business to IT Translation

Engagement Manager

Program Manager

Project Manager

Scrum Master

Business Solutions Architect

Technical Architect

Business Analyst

Frontend Developer

Backend Developer

QA Specialist

All packages include:

A resource blend specific to your needs

Built-in continuity and redundancy

A Business Solutions Architect that  translates business needs to IT requirements