Spark.
is a ServiceNow managed service that fits right into your existing operations and:
- Augments - adds the right people
- Optimizes – to work more efficiently
- Matures – towards always getting better
Why managed services?
Less churn
$25 – $50K
Annual savings in in-house costs per team member
$20 – $40K
Recruiting fees saved per candidate
Stay ahead
25 – 35%
Faster upgrades
5-10
Additional plug-ins deployed per upgrade
20 – 50%
Increased use of already licensed platform capability
Business vision
- Technology-agnostic strategy
- Process redesign
- Solution design
- Capability maturity models
- B2B • B2C • Bock Office service design
Spark covers what you need and expect, as well as roles and services not commonly available with ServiceNow managed services
Immediate Bug Fixes
Upgrades
Integrations
Complex Applications
Longer Term Projects
Technical Architecture
Consulting / Planning / Roadmap
ID and Remediate Tech Debt
App Rationalization
Business to IT Translation
- Run the Business
- Change the Business
Engagement Manager
Program Manager
Project Manager
Scrum Master
Business Solutions Architect
Technical Architect
Business Analyst
Frontend Developer
Backend Developer
QA Specialist
All packages include:
A resource blend specific to your needs
Built-in continuity and redundancy
A Business Solutions Architect that translates business needs to IT requirements
- We'll build your team together
- Discuss several topics using a virtual whiteboard
- Those inputs will inform a proposed structure